Terms and Conditions

1. Scope of Application

1.1. The business relationship between Karaarslan & Partner GmbH, Klessheimer Allee 46, 5020 Salzburg, Austria (hereinafter referred to as “Seller”) and the customer (hereinafter referred to as “Customer”) is exclusively governed by the following General Terms and Conditions as valid at the time of the order.

1.2. You can reach our customer service for questions, complaints, and objections on weekdays from 9:00 AM to 6:00 PM by phone at +43 650 3213 888 or by email at lick@coolture.at.

1.3. A consumer within the meaning of these General Terms and Conditions is any natural person who concludes a legal transaction for purposes that predominantly are neither commercial nor independent professional activities (§ 13 BGB).

1.4. Deviating conditions from the Customer will not be acknowledged unless explicitly agreed to by the Seller.

2. Offers and Service Descriptions

2.1. The presentation of products in the online shop does not represent a legally binding offer but rather an invitation to place an order. Product descriptions in catalogs and on the Seller’s websites do not represent assurances or guarantees.

2.2. All offers are valid “while supplies last,” unless otherwise noted on the product. Errors and omissions excepted.

3. Order Process and Contract Conclusion

3.1. Customers can select products from the Seller’s assortment without obligation and collect them in a shopping cart by clicking the [Add to cart] button. Within the shopping cart, product selections can be changed or removed. Subsequently, the Customer can proceed to checkout via the [Proceed to checkout] button.

3.2. By clicking the button [Order with obligation to pay], the Customer submits a binding offer to purchase the goods contained in the shopping cart. Before submitting the order, the Customer can review and change data at any time, return to the shopping cart using the browser’s back button, or cancel the entire ordering process. Required information is marked with an asterisk (*).

3.3. The Seller will then send an automatic receipt confirmation via email, listing the Customer’s order, which the Customer can print using the “Print” function (order confirmation). The automatic receipt confirmation merely documents the receipt of the Customer’s order by the Seller and does not constitute acceptance of the offer. The sales contract is only concluded when the Seller sends the ordered product to the Customer within two days, hands it over, or explicitly confirms the shipment to the Customer within two days via a second email, explicit order confirmation, or by sending the invoice.

3.4. If the Seller offers payment in advance, the contract is concluded upon providing bank details and payment request. If payment is not received by the Seller within 10 calendar days after sending the order confirmation despite being due and after a renewed request, the Seller withdraws from the contract. The order is then deemed settled without further consequences for the buyer and seller.

4. Prices and Shipping Costs

4.1. All prices listed on the Seller’s website include the statutory applicable VAT.

4.2. In addition to the indicated prices, the Seller charges shipping costs for delivery. The shipping costs will be clearly communicated to the buyer on a separate information page and during the ordering process.

5. Delivery, Product Availability

5.1. If prepayment is agreed upon, delivery will occur after receipt of the invoice amount.

5.2. If the delivery of goods fails due to the Customer’s fault despite three delivery attempts, the Seller can withdraw from the contract. Payments already made will be refunded.

5.3. If the ordered goods are unavailable due to non-delivery from the Seller’s supplier without fault, the Seller may withdraw from the contract. The Seller will immediately inform the Customer and may suggest a comparable product. If no comparable product is available or the Customer declines, the Seller will immediately reimburse the Customer for any payments made.

5.4. The product is reserved for a maximum of 10 calendar days for prepayment orders.

6. Payment Terms

6.1. The Customer can select from the available payment methods during and before concluding the ordering process. Information about available payment methods is provided on a separate information page.

6.2. If payment by invoice is available, payment must be made within the terms specified.

6.3. If payment is due by a calendar date, the Customer defaults by missing the deadline. In such cases, the Customer must pay statutory default interest.

6.4. The obligation to pay default interest does not exclude the Seller’s right to claim further damages.

6.5. Customer claims for compensation must arise from the same contractual relationship.

7. Retention of Title

Goods remain the property of the Seller until fully paid.

8. Warranty for Material Defects and Guarantee

8.1. Warranty is governed by statutory provisions.

8.2. An additional guarantee applies only if expressly provided by the Seller.

9. Liability

9.1. The Seller is liable for damages according to statutory provisions, except as otherwise stated.

9.2. Liability is unlimited for damages caused by intent or gross negligence.

9.3. The Seller is liable for slightly negligent breaches of essential obligations (obligations necessary for contract fulfillment, on which the Customer regularly relies), but limited to typical foreseeable damage. The Seller is not liable for slightly negligent breaches of non-essential obligations.

9.4. Liability limitations also apply to employees, representatives, and vicarious agents of the Seller.

10. Storage of Contract Text

The Customer can print the contract text before submitting the order. After the order, the Seller sends an order confirmation containing the contract details. Registered users can view previous orders in their profile. The Seller also stores the contract text but does not make it publicly accessible.

11. Final Provisions

11.1. Jurisdiction and governing law are defined by the Seller’s business location for commercial transactions.

11.2. The contract language is German.

11.3. Information about online dispute resolution: Consumers can submit complaints to the EU’s online dispute resolution platform at http://ec.europa.eu/odr. Complaints can also be submitted to the Seller at the contact email provided above.